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Positive Company Culture

company culture

A negative company culture can have a devastating impact on your business. Read on to learn how to create a positive company culture by knowing the employee archetypes and how to manage them.

The Impact of Company Culture

There are a couple ways to manage workplace negativity. The first is to set clear expectations in your company handbook and follow them. The second is to have quarterly performance reviews. This provides both parties with an outlet for constructive criticism on how the other party can improve.

Another factor to consider is yourself. What sort of example do you set? Do you make your employees feel appreciated? After some soul searching, be ready to confront negativity head on. The following tips will be a good place to start managing the negativity.

Employee Categories

  • The Emotional Employee: Emotional employees are easily provoked which can be distracting to business. Set up a weekly sync to be used as a vent session as an outlet.
  • The Social Butterfly: This employee has a poor gauge of time and enjoys chatting. Fortunately this is easy to manage. Put social butterflies in a social role like planning workshops and employee or customer recognition events.
  • The Bully: Workplace bullies use power to manipulate others. For this conversation you’ll want to listen to both sides of the story and have your facts ready.
  • The Complainer: More often than not, this isn’t a bad thing, especially if the employee is bought into the company’s mission. Listen to what they have to say—they may bring up a point you haven’t thought of before.

Inspiration for this post comes from “Positive Culture Produces Satisfied Employees” by HR expert and former quilt shop owner Melisa Morrison published in the October 2022 issue of Creative Retailer.

If you’re looking for more information to guide you in owning a retail business, subscribe to Creative Retailer today. Already a subscriber? No worries—join our Facebook group for insights and dialogue from industry specialists like you. And don’t forget, you can always purchase single issues if you prefer that instead.

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Employee Handbook

employee handbook

Even if you feel like your employees are your second family, an employee handbook is just a good business practice. Read on for reasons why this helps communication and where to start this seemingly-daunting task.

Why do I need an employee handbook?

There are many reasons you should have an employee handbook.

The first is for time-savings. Instead of answering the same question multiple times, employees can reference the handbook for questions regarding vacation or sick leave.

The second is for consistency. Writing down expectations ensures you’re treating each employee fairly (no matter how well-intentioned you try to be).

Finally, and most obviously, an employee handbook is just a good legal practice. The reality of owning a business is that some day you’re going to have to fire an employee or someone is going to get very sick. Planning ahead and being transparent through an employee handbook is a great way to cut down on any drama that may come up down the line.

Where do I start?

The best way to start is the old-fashioned way—make a list.

You probably already have policies in your head; start with those. As your list expands, you’ll quickly realize which policies you should prioritize.

Consider having your employees at this conversation as well. Employees will have great insight into what sorts of questions have come up for them—policies such as dress code, scheduling, and more.

Stay tuned for next week’s blog where we go through a handbook outline, as well as cover state and federal regulations.

Inspiration for this post came from “Yes, You Really Need an Employee Handbook,” by Melisa Morrison published in the February 2022 issue of American Quilt Retailer.


If you’re looking for more information to guide you in owning a retail business, subscribe to American Quilt Retailer today. Already a subscriber? No worries—join our Facebook group for insights and dialogue from industry specialists like you. And don’t forget, you can always purchase single issues if you prefer that instead.