AQR: What were your fears when you first began? How did you resolve them?
Kaisand: I honestly can't say that fear is a factor for me. If I believe in what I'm doing, I believe it will happen. With that said, there certainly are moments when a tinge of fear creeps in...I often say it's like throwing a party and we invited everyone, but will anyone show up. You don't know sometimes how it will turn out until the party is over. If I've done my preparation, planning and marketing well, then the party will be successful.
AQR: Which jobs do you expect employees to do? Which do you do yourself?
Kaisand: We're a small staff at Hen & Chicks Studio, so I need everyone to be able to jump in and almost do everything! Of course, we have preferences and some staff are better at some things than other, and we acknowledge that. We're constantly working to find the right way to communicate with each other, as there is very little overlap of staff. So, for example today Janet is working and if she takes a phone call about longarm rental that Jeri was making on Saturday, Janet needs to know what to do with that information. The one item that I probably keep the most control over is inventory. Our bookkeeper Deb and I work on getting the inventory entered and set up correct.